E-commerce & IT Export · Business & Trade
Pakistan Post tracking works only on ep.gov.pk: enter the article ID from your receipt. Tracking number formats, COD, EMS, customs and the complaint numbers.
AI Summary
Pakistan Post tracking is on one official website, ep.gov.pk, where you type the article ID from your receipt into the Tracking Id box. UMS, UMS cash on delivery and EMS items have computerised tracking. International items carry a 13-character number such as two letters, nine digits and PK. Pakistan Post says it never asks for online payment and collects customs duty by hand, so payment links in SMS are scams. Complaints go to 051-111-111-117 or ep.gov.pk/complaints.asp.
Pakistan Post tracking works on one official website, ep.gov.pk: type the article ID from your booking receipt into the Tracking Id box and complete the CAPTCHA. It covers UMS, UMS cash on delivery (COD) and EMS items. Pakistan Post says any other tracking site or link isn’t its own, and that it never asks for online payment.
Pakistan Post helpline
051-111-111-117
Also 051-8487080 and 051-8840360, or a complaint form at ep.gov.pk/complaints.asp, as listed on ep.gov.pk on 24 Oct 2026.
Pakistan Post’s tracker is called EMTTS (Express Mail Track & Trace System).
Pakistan Post doesn’t publish a guide to what each status line means, and the tracker needs a CAPTCHA, so we couldn’t test sample numbers. If a status confuses you, call the helpline with the number.
| Service | What it is | Tracking |
|---|---|---|
| UMS (Urgent Mail Service) | Overnight or second-day delivery of documents and parcels up to 30 kg | Computerised track and trace on ep.gov.pk |
| UMS-COD | UMS parcel where the receiver pays the shop on delivery, at 226 locations | Travels on the UMS network |
| UMS Counter Collection | UMS item you collect at the destination GPO | Pakistan Post phones you when it arrives |
| EMS (international Speed Post) | Documents and parcels up to 30 kg to 104 countries | Global track and trace |
| Electronic Money Order (EMO) | Money sent between GPOs | Unique transaction ID and SMS notice |
| Urgent Money Order (UMO) | Money order of up to Rs 20,000, sent by UMS | Sent through UMS |
| Registered letter or parcel | Letter or parcel handled under special precautions | Article number on the receipt; registered letters cost Rs 80 up to 20 g from 1 Oct 2026 |
Pakistan Post advises registering any parcel and any insured or value-payable item.
International items follow the Universal Postal Union’s S10 format: 13 characters.
| Part | Example | Meaning |
|---|---|---|
| 2 letters | EE | Service: E = EMS, R = registered letter, C = parcel, L = tracked letter, V = insured letter |
| 8 digits | 12345678 | Serial number |
| 1 digit | 5 | Check digit |
| 2 letters | PK | Country of the post that booked it (PK = Pakistan) |
So a Pakistan EMS item reads like EE123456785PK. Pakistan Post doesn’t publish the format of its domestic UMS or COD numbers; type exactly what’s on the receipt.
UMS-COD parcels are UMS items, so you track them the same way on ep.gov.pk. Pakistan Post’s COD page says the service runs at 226 UMS locations, takes parcels up to 30 kg and collects up to Rs 100,000 per parcel for the sender.
If you sell with COD, our best courier service in Pakistan guide compares Pakistan Post’s published COD fee (Rs 110 city to city for 250 g, from 1 October 2026) with private couriers.
For orders from Temu, AliExpress or Shein, see Temu, AliExpress and Shein in Pakistan: the last leg may be a local carrier, so tracking can skip steps.
Pakistan Post says all international mail is open to customs inspection. Pakistan Customs sets the duty by the value of the goods, and Pakistan Post only collects it on Customs’ behalf.
Under section 19C of the Customs Act, goods sent by post or courier worth up to Rs 1,000 are free of duty and taxes. Above that, Customs can charge. To estimate the amount, see how to calculate customs duty.
Not yet in one place. ARY News reported on 29 August 2026 that Punjab plans to connect the postal delivery of licence cards to the traffic police’s DLIMS portal, which now shows only processing and printing. Until then, DLIMS tells you only whether your card has been processed and printed. See driving licence in Punjab.
Pakistan Post’s FAQ says an item with an incomplete or unreadable address goes to the Returned Letter Office. An item for an unknown addressee is redirected if a new address is known, or held for seven days before going back to the sender.
To complain, have the article or receipt number, booking office and date, and sender and receiver names ready, then:
For a lost EMS item, complain within 30 days. Pakistan Post’s EMS page caps compensation for an established loss at 30 SDR for documents and 130 SDR for other items (SDR, Special Drawing Rights, is an IMF unit of account).
More guides: best courier service in Pakistan, customs duty in Pakistan, sell on Instagram and Facebook, Business & Trade.
Open ep.gov.pk, type the article ID from your booking receipt in the Tracking Id box, without spaces or dashes, and complete the CAPTCHA. Pakistan Post says ep.gov.pk is its only tracking website.
Yes. UMS cash on delivery parcels travel on the UMS network, which Pakistan Post says has computerised track and trace. Use the article ID on the COD receipt at ep.gov.pk.
International items use the UPU's 13-character format: two letters, eight digits and a check digit, then a two-letter country code such as PK. EMS numbers start with E and registered letters with R. Pakistan Post doesn't publish its domestic UMS format.
Treat it as a scam. Pakistan Post says it never asks for online payment, collects duty through its own manual system and has no online system or call centre for payments. Pakistan's national CERT has warned about fake address-update texts that use real-looking tracking numbers.
Call 051-111-111-117, register a complaint at ep.gov.pk/complaints.asp or email [email protected]. Give the article or receipt number, the booking office and date, and the sender and receiver names.
Photo: Muhammad Saqib Khan / CC BY-SA 3.0
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