# Pakistan Post tracking: how to track UMS, COD, EMS and registered mail, and what to do if it's stuck

URL: https://which.pk/business/guides/pakistan-post-tracking/
Author: Hassam
Updated: 24 Oct 2026

## Summary

Pakistan Post tracking is on one official website, ep.gov.pk, where you type the article ID from your receipt into the Tracking Id box. UMS, UMS cash on delivery and EMS items have computerised tracking. International items carry a 13-character number such as two letters, nine digits and PK. Pakistan Post says it never asks for online payment and collects customs duty by hand, so payment links in SMS are scams. Complaints go to 051-111-111-117 or ep.gov.pk/complaints.asp.

## Key facts

- Official tracking site: ep.gov.pk
- Helpline: 051-111-111-117
- International tracking number: 13 characters, ends in a country code
- Online payment requests: Never from Pakistan Post

Pakistan Post tracking works on one official website, **ep.gov.pk**: type the article ID from your booking receipt into the **Tracking Id** box and complete the CAPTCHA. It covers **UMS, UMS cash on delivery (COD) and EMS** items. Pakistan Post says any other tracking site or link isn't its own, and that it **never asks for online payment**.

**Pakistan Post helpline:** 051-111-111-117 (Also 051-8487080 and 051-8840360, or a complaint form at ep.gov.pk/complaints.asp, as listed on ep.gov.pk on 24 Oct 2026.)

## How do I track my Pakistan Post parcel?

Pakistan Post's tracker is called **EMTTS** (Express Mail Track & Trace System).

1. **Find the article ID.** It's the article or receipt number from the booking receipt the post office gave the sender. If you're the receiver, ask the sender or the online shop for it.
2. **Open ep.gov.pk.** Type the address yourself rather than tapping a link in a text message.
3. **Enter the number in the Tracking Id box.** The form rejects spaces, dashes and other special characters, so type letters and digits only.
4. **Complete the CAPTCHA and search.**

Pakistan Post doesn't publish a guide to what each status line means, and the tracker needs a CAPTCHA, so we couldn't test sample numbers. If a status confuses you, call the helpline with the number.

## Which Pakistan Post services can I track?

| Service | What it is | Tracking |
|---|---|---|
| UMS (Urgent Mail Service) | Overnight or second-day delivery of documents and parcels up to 30 kg | Computerised track and trace on ep.gov.pk |
| UMS-COD | UMS parcel where the receiver pays the shop on delivery, at 226 locations | Travels on the UMS network |
| UMS Counter Collection | UMS item you collect at the destination GPO | Pakistan Post phones you when it arrives |
| EMS (international Speed Post) | Documents and parcels up to 30 kg to 104 countries | Global track and trace |
| Electronic Money Order (EMO) | Money sent between GPOs | Unique transaction ID and SMS notice |
| Urgent Money Order (UMO) | Money order of up to Rs 20,000, sent by UMS | Sent through UMS |
| Registered letter or parcel | Letter or parcel handled under special precautions | Article number on the receipt; registered letters cost Rs 80 up to 20 g from 1 Oct 2026 |

Pakistan Post advises registering any parcel and any insured or value-payable item.

## What does a Pakistan Post tracking number look like?

International items follow the Universal Postal Union's **S10** format: **13 characters**.

| Part | Example | Meaning |
|---|---|---|
| 2 letters | EE | Service: E = EMS, R = registered letter, C = parcel, L = tracked letter, V = insured letter |
| 8 digits | 12345678 | Serial number |
| 1 digit | 5 | Check digit |
| 2 letters | PK | Country of the post that booked it (PK = Pakistan) |

So a Pakistan EMS item reads like **EE123456785PK**. Pakistan Post doesn't publish the format of its domestic UMS or COD numbers; type exactly what's on the receipt.

## How do I track a COD parcel?

UMS-COD parcels are UMS items, so you track them the same way on ep.gov.pk. Pakistan Post's COD page says the service runs at **226 UMS locations**, takes parcels up to **30 kg** and collects up to **Rs 100,000** per parcel for the sender.

If you sell with COD, our [best courier service in Pakistan](/business/guides/best-courier-service-pakistan/) guide compares Pakistan Post's published COD fee (Rs 110 city to city for 250 g, from 1 October 2026) with private couriers.

## How do I track an international parcel or EMS?

- **Sent from Pakistan:** Pakistan Post's International Tracking page links to the tracking site of each destination post, from the UK and USA to Saudi Arabia and China. Pick the country and enter the same number.
- **Coming to Pakistan:** the number usually ends in the sending country's code (CN for China, for example). Try it on ep.gov.pk once the parcel reaches Pakistan. Pakistan Post doesn't say which foreign numbers its tracker shows, so if nothing appears, use the seller's or the sending post's tracker.

For orders from Temu, AliExpress or Shein, see [Temu, AliExpress and Shein in Pakistan](/money/guides/temu-aliexpress-shein-pakistan/): the last leg may be a local carrier, so tracking can skip steps.

## Do I have to pay customs on a parcel?

Pakistan Post says all international mail is open to customs inspection. **Pakistan Customs** sets the duty by the value of the goods, and Pakistan Post only collects it on Customs' behalf.

Under section 19C of the Customs Act, goods sent by post or courier worth **up to Rs 1,000** are free of duty and taxes. Above that, Customs can charge. To estimate the amount, see [how to calculate customs duty](/business/guides/customs-duty-pakistan/).

**Payment links are scams:** Pakistan Post says it collects duty and taxes through its own manual system and has **no online system or call centre** to collect money. Don't pay through a link, a phone call, a cash app or a card while tracking an order. Pakistan's national CERT has warned that fake "Pakistan Post" texts ask you to update your address through a link, often quoting a real-looking tracking number, to steal your details or install malware.

## Can I track my driving licence through Pakistan Post?

Not yet in one place. ARY News reported on 29 August 2026 that Punjab plans to connect the postal delivery of licence cards to the traffic police's DLIMS portal, which now shows only processing and printing. Until then, DLIMS tells you only whether your card has been processed and printed. See [driving licence in Punjab](/money/guides/driving-license-punjab/).

## What if my parcel is stuck or returned?

Pakistan Post's FAQ says an item with an incomplete or unreadable address goes to the **Returned Letter Office**. An item for an unknown addressee is redirected if a new address is known, or held for **seven days** before going back to the sender.

To complain, have the **article or receipt number, booking office and date, and sender and receiver names** ready, then:

- call **051-111-111-117**, or use the form at ep.gov.pk/complaints.asp
- email **customercare@pakpost.gov.pk**
- or call your region's complaint office, for example PMG Lahore 042-99213502, PMG Islamabad 051-9261908, PMG Rawalpindi 051-9270049, PMG Multan 061-9201104 or PMG Karachi 021-99250129

For a lost **EMS** item, complain within **30 days**. Pakistan Post's EMS page caps compensation for an established loss at 30 SDR for documents and 130 SDR for other items (SDR, Special Drawing Rights, is an IMF unit of account).

More guides: [best courier service in Pakistan](/business/guides/best-courier-service-pakistan/), [customs duty in Pakistan](/business/guides/customs-duty-pakistan/), [sell on Instagram and Facebook](/business/guides/sell-on-instagram-facebook-pakistan/), [Business & Trade](/business/).

## Questions people ask

### How do I track my Pakistan Post parcel?

Open ep.gov.pk, type the article ID from your booking receipt in the Tracking Id box, without spaces or dashes, and complete the CAPTCHA. Pakistan Post says ep.gov.pk is its only tracking website.

### Can I track a Pakistan Post COD parcel?

Yes. UMS cash on delivery parcels travel on the UMS network, which Pakistan Post says has computerised track and trace. Use the article ID on the COD receipt at ep.gov.pk.

### What does a Pakistan Post tracking number look like?

International items use the UPU's 13-character format: two letters, eight digits and a check digit, then a two-letter country code such as PK. EMS numbers start with E and registered letters with R. Pakistan Post doesn't publish its domestic UMS format.

### Pakistan Post sent me an SMS asking me to pay customs or update my address. Is it real?

Treat it as a scam. Pakistan Post says it never asks for online payment, collects duty through its own manual system and has no online system or call centre for payments. Pakistan's national CERT has warned about fake address-update texts that use real-looking tracking numbers.

### How do I complain to Pakistan Post about a late parcel?

Call 051-111-111-117, register a complaint at ep.gov.pk/complaints.asp or email customercare@pakpost.gov.pk. Give the article or receipt number, the booking office and date, and the sender and receiver names.

## Sources

- [EMTTS - Express Mail Track & Trace System](https://ep.gov.pk/track.asp), Pakistan Post (accessed 24 Oct 2026)
- [International Tracking](https://ep.gov.pk/international_tracking.asp), Pakistan Post (accessed 24 Oct 2026)
- [Urgent Mail Service (UMS)](https://ep.gov.pk/services/ums_intro.asp), Pakistan Post (accessed 24 Oct 2026)
- [UMS Cash On Delivery](https://ep.gov.pk/services/cod_intro.asp), Pakistan Post (accessed 24 Oct 2026)
- [Express Mail Service (EMS)](https://ep.gov.pk/services/isp_intro.asp), Pakistan Post (accessed 24 Oct 2026)
- [Electronic Money Order (EMO)](https://ep.gov.pk/services/emo_intro.asp), Pakistan Post (accessed 24 Oct 2026)
- [Urgent Money Order (UMO)](https://ep.gov.pk/services/umo_intro.asp), Pakistan Post (accessed 24 Oct 2026)
- [Customer's Guide: FAQs](https://ep.gov.pk/customers_guide.asp), Pakistan Post (accessed 24 Oct 2026)
- [Complaints and Right to Information (RTI)](https://www.pakpost.gov.pk/complaints.php), Pakistan Post (accessed 24 Oct 2026)
- [Registered Letters (rates from 1 Oct 2026)](https://www.pakpost.gov.pk/registered_letter_mail.php), Pakistan Post (accessed 24 Oct 2026)
- [UMS and UMS-COD tariff from 1 Oct 2026](https://www.pakpost.gov.pk/2026-09-30-UMS-RATE.pdf), Pakistan Post (accessed 19 Oct 2026)
- [Items containing goods requiring customs inspection](https://www.pakpost.gov.pk/2024-3-19-Custom-Inspection.pdf), Pakistan Post (accessed 24 Oct 2026)
- [Fraudulent SMS notice](https://www.pakpost.gov.pk/images/2023-11-3-Fraudulent-SMS.pdf), Pakistan Post (accessed 24 Oct 2026)
- [Smishing Alert: Fake Delivery Package Scam Threats (NCA-11.052424)](https://pkcert.gov.pk/advisory/24-11.pdf), National CERT (accessed 24 Oct 2026)
- [Customs Act, 1969 as amended up to 30 June 2026](https://download1.fbr.gov.pk/Docs/20268241784853463Customs-Act-1969.pdf), FBR (accessed 21 Oct 2026)
- [S10 (UPU standard)](https://en.wikipedia.org/wiki/S10_(UPU_standard)), Wikipedia, citing the Universal Postal Union (accessed 24 Oct 2026)
- [Punjab to introduce live tracking for driving licence deliveries](https://arynews.tv/punjab-to-introduce-live-tracking-for-driving-licence-deliveries), ARY News (accessed 24 Oct 2026)